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Frequently Asked Questions

What is a Verve Debit card and how does it work?

is a plastic card that can be used as a payment instrument. It is a debit card issued by financial institution to enable account holders have access to funds in their account. It's Usage includes:

  • Usage Across ATMs, POS, Web, and Mobile Channels.

  • Cash withdrawal, Balance Enquiry and Purchases on the POS, Web and Mobile Channels.

  • Other Value-Added Services as defined per scheme, including bill payments, Agency Banking terminals etc

What is a Verve credit card and how does it work?

Verve Credit (Physical Card + Credit Line) is a credit card issued by financial institutions to enable account holders have access to credit lines to pay for goods and services or for cash advances i.e., withdrawals. Usage includes:

  • Usage Across ATMs, POS, Web, and Mobile Channels.

  • Cash withdrawal, Balance Enquiry and Purchases on the POS, Web and Mobile Channels.

  • Other Value-Added Services as defined per scheme, including bill payments, Agency Banking terminals etc

How can i request for a Verve Debit card?

You can apply for a Verve card at your bank branch or any approved agent location nearest to you.

How can i request for a Verve Credit card?

Contact your bank to confirm they have a credit card programme and you are eligible for it.

How is the Verve Debit card different from Credit card & prepaid card?

  • Debit Cards: Verve debit card is linked to your Bank account, and money is debited from your Bank account as soon as the transaction is consummated using your Debit

  • Credit Cards: A credit card is a payment card issued to bank customers to enable the cardholder to pay at merchant locations for goods and services, withdraw cash etc. The cardholders must be in agreement with the issuer to pay back the amount utilised, calculated interest and other agreed charges at specific time of the month. Credit cards also offer an interest-free loan if the monthly credit card bill is paid on time.

  • Prepaid Cards: Verve Prepaid (Physical Card + Virtual Bank Account) is a multipurpose payment card that is linked to a virtual account to provide access to funds pre-loaded unto it.

How is information on my Verve Card protected?

  • ATM PIN: protection for POS Transaction

  • EMV PCI DSS: complies with industry standard

  • OTP: protection for online transactions

Can I use my Verve card for web purchase?

Yes, Verve cards are accepted online across all WEB merchants in Nigeria and selected Global Merchants like Google, Netflix, Youtube, Spotify, Prime Video, Microsoft, etc

What is Verve contactless?

The Verve Contactless Card is an EMV card with a dual interface technology (i.e. has a chip with both contact and contactless interface) issued by Banks in partnership with Verve International to facilitate fast, secure and convenient payments at merchant locations and outlets.

Why should I use a Verve contactless?

  • Enhanced Security

  • Reduction in processing time of transaction

  • Faster and more reliable

Where can i make Verve contactless payments?

Anywhere you see the contactless symbol at checkout, you can simply tap to make payment.

How do I pay with the Verve contactless card?

Simply tap your Verve contactless card on the payment reader of the terminal after making a purchase

Can I use my Verve contactless card or device on payment readers that don't display the contactless logo?

You can make contactless payments on any contactless payment reader that displays this symbol contactless symbol. You may also use contactless cards in magnetic stripe readers by swiping the card.

What is a Personal Identification Number (PIN)?

is a 4 / 6-digit number combination known only to the cardholder and it is used for transacting using a Verve Card.

What is an OTP (One Time Password)?

OTP is the 6 digit numeric personal identification number created by the Card-member in relation to the Credit/Debit Card and approved by Issuing Bank from time to time for the purpose of authenticating the Card-member while making online payment using the Credit/Debit Card.

Verve Paycode

Paycode is a 10 to 14 digit code generated from the Verve World App, Verve Life App, USSD and other Issuing channels that allows you perform Cardless transactions. Transactions include withdrawals at the ATM/Agent and purchases on the POS.

Verve Virtual Card

The Verve Virtual Card (Virtual Card + bank Account) is a non-physical debit or prepaid card issued by financial institutions to enable account holders have access to funds in their accounts. It is accessible via digital front ends (Mobile or Web) and used for Card Present and Card Not Present local and international transactions across multiple channels including Web, Mobile, ATM, POS and Agent Locations.

What is the process of joining the Verve Academy?

The Verve Academy is open once you are a fully registered member of the Scheme and you can explore the course options to pick your choice

What are the different Verve Cards offering?

We have different cards for everyone. We have the Verve Classic Debit card, Verve Global card, Verve Virtual card, Verve Prepaid card, Verve contactless card, and Verve Credit card.